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AA Insurance claims big benefits for business and customers from digital employees

Early work with Quanton sets the foundations for faster claims, and improved customer service and claims handling when claims events surge, such as during Cyclone Gabrielle

AA Insurance is an independently operated New Zealand-based joint venture between the New Zealand Automobile Association and Vero Insurance New Zealand. With more than 500,000 customers holding more than one million policies, AA Insurance has provided home, contents and car insurance in New Zealand since 1994, adding commercial and small business insurance offerings in 2018. AA Insurance has been recognised with numerous industry awards and honours, including being voted Reader’s Digest Most Trusted General Insurer for 13 years running. Quanton played a really valuable supporting role helping us to understand what automation is and the benefits it could deliver to the business, not only from an efficiency perspective but as another tool to help us to deliver great outcomes for our customers and for the business,”

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