Improvement through Standard Operating Procedures


  • NZ Culture and the Hofstede’s Dimensions
  • Standardisation and their benefits
  • Simplicity – Language/ Design
  • Business rules as a science
  • Checklist as part of SOP
  • SOP completion
  • SOP – Practical

Target Audience

2 - 4 Persons


3 X 2-hour lessons (online)
+ 1 x 2-hour (Levels 2 and 3 evaluation) or Full day In-House

Method of Delivery

In-house or online + Level 3 Training Evaluation
(Kirkpatrick model)




Many organisations, especially SMEs, find it a challenge when a long-serving staff member leaves the organisation. There is often a period of real uncertainty and discomfort as the new person is faced with performing tasks that they are unfamiliar with.

As a result, we end up with inconsistent practice and the organisation suffers. Customers end up complaining, or worse, leave completely. Being a highly innovative and creative population, we value independent thinking and originality. Hence, standardisation, and Standard Operating Procedure (SOP) may not exactly be a favorite topic in NZ organisations, especially Small and Medium Enterprises (SMEs). Yet, a lack of it can result in poor quality practice, and possibly occupational hazards.

This programme covers mindset issues and teaches organisations the ‘how to’ in bringing about SOP into their workplaces. Participants are expected to bring their issues to be resolved to class.

Programme Objective

By the end of the programme, participants should be able to do the following:

  • Appreciate the mindset challenges in doing SOPs
  • Recognise the importance of standardisation
  • Value the power of simplicity
  • Practice the completion of business rules for the business
  • Understand the steps involved in developing an enterprise-wide approach in SOP development
  • Apply checklists into the business as part of SOP
  • Complete a set of SOPs

Reserve your place today

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For more information email or call us at
+64 9 373 5350