Many organisations, especially SMEs, find it a challenge when a long-serving staff member leaves the organisation. There is often a period of real uncertainty and discomfort as the new person is faced with performing tasks that they are unfamiliar with.
As a result, we end up with inconsistent practice and the organisation suffers. Customers end up complaining, or worse, leave completely. Being a highly innovative and creative population, we value independent thinking and originality. Hence, standardisation, and Standard Operating Procedure (SOP) may not exactly be a favorite topic in NZ organisations, especially Small and Medium Enterprises (SMEs). Yet, a lack of it can result in poor quality practice, and possibly occupational hazards.
This programme covers mindset issues and teaches organisations the ‘how to’ in bringing about SOP into their workplaces. Participants are expected to bring their issues to be resolved to class.