Intelligent Automation

The Future For Business Process Automation

Quanton Intelligent Automation

The way the world works is changing. Our goal is to help businesses find new ways of working and we are leading the Intelligent automation Conversation for New Zealand. We’re on the forefront to help businesses transform their operating model to a future-focused way of working, build internal capability and find the sweet spots where automation can have the biggest impact on their organisation – with quantifiable benefit.

Defining Quanton Intelligent 

Automation ™

Noun:

The ability for technology to engage with people, systems, and things to interpret information, structure data and form probabilistic outcomes for information-intensive processes in autonomous work execution. 

– Quanton 2020

Quanton Intelligent Automation 2020

How Quanton Intelligent Automation ™ Works

Quanton Intelligent Automation ™  is a capability,

made possible through the use of multiple technologies in combination.

Quanton Intelligent Automation Model

Quanton Intelligent Automation ™ collects unstructured information, determines the context and extracts, or creates structured data, for use in autonomous processing.

Importantly, Quanton Intelligent Automation ™ capabilities may interact directly with humans (internally and externally of an organisation) in any number of different channels, systems or things to initiate processes, collect data inputs, execute processes, and enact process outcomes.

In its most distilled form, Quanton Intelligent Automation ™ comprises of three basic steps – the interpretation of information and creation of structured data, the probabilistic assessment of that data relative to a target outcome and the autonomous work execution of business processes.

Intelligent Automation Use Case Example 

Use Case: 

An existing customer for a financial organisation applying for a new personal loan using a website chatbot interface, with real time conditional approval.

 

What Intelligent Automation does in this use case:

  • Accesses and initiated on-demand by user
  • Validates customer identification using security questions
  • Collects new customer information required through conversation
  • Validates existing customer information and updates record systems
  • Autonomously approves, refers or declines customer application
  • Generates approval outcome and communicates to customer.
Intelligent automation demonstration solution

Similar Use-Case Examples

The Quanton Intelligent Automation ™ demonstration use case mentioned above, which we built is applying for a personal loan from a finance institute. If we remove the specific nature of the service, personal loan application, the attributes of the solution are directly transferable to a wider range of use cases across a variety of sectors and services.

Here are three generic use cases which directly leverage the attributes of Quanton’s demonstration solution.

Intelligent Automation New Customer Account

New Customer Account Applications

The ability for customers to complete new account applications for a new billing account

The end-to-end automation of an account application, approval and on-boarding process.

Any service that has a high volume of new customer account applications in a B2B or B2C service delivery.

Intelligent Automation Service Bookings

Service Bookings and Booking Management

The ability for a customer to make new bookings of manage existing bookings for services that are capacity dependent.

Any business that delivers their services on a booking basis, for example transport services or medical practices. 

Intelligent Automation Service Enrolment

Service Plan Enrolment or Switch Plans

The ability for a customer to add a new service to their billing account, change an existing plan or cancel a plan.

Any business that has a necessarily complex, monthly plan or subscription based service in a B2B or B2C environment. 

The capability which is enabled by Quanton Intelligent  Automation ™, and the potential benefit that can be gained by a business, extend beyond the scope of these examples. 

Additional Content

Intelligent Automation – The Future for Business Process Automation – Go to article

Automation and Conversational AI – The Future of Customer service – Go to article

Top 5 Business Process Automation Trends for NZ in 2020 – Go to article

 

Ready To Have A Conversation About Quanton Intelligent Automation ™ In Your Business?

Get In Touch With Us – we’re here to help innovators destroy last century operating models with new ways of working.

Step One:

The first step is understand what you want to achieve and why. We can do this on a 45-minute call and give you everything you need to understand if Quanton Intelligent Automation ™ really could be your next big win and whether you’re business is ready.

 

Step Two: 

If we like each other and think there’s value the second step will be a workshop with your key people to determine the readiness of your business for Intelligent Automation and develop a strategy to determine your IA Roadmap and qualify potential benefit, but we can discuss that more when we talk.

 

Hit the form or pick one of us to reach out to.

DX Seminar Garry Green Quanton
Adam Taylor, General Manager Advisory and Transformation - Quanton
Russell Berg, General Manager Product and Emerging Technology - Quanton

Garry Green

Managing Director 

Adam Taylor

GM Advisory Services 

Russell Berg

GM Product & Emerging Technology

Quanton Intelligent Automation 2020